“Our Previous IT Support Company Would Not Answer Their Phone When We Called And Showing Up On Site Was ALWAYS An Issue.”

“When we initiated our EMR system our old IT support just could not hold up to the needs of our facility. Our structure is very sophisticated and complex in regards to connecting HL7’s, a fast server system that to date has NEVER been down (unless the power was out) because of redundant hard drives, cloud based EMR and a web-based Patient Portal, 32 desktops and laptops and clinic hours that run from 8AM to 10:30PM seven days a week.

Yes, Quick Compute is more expense than many of the start-up companies or IT places out in our community, but I can say without any reservation or hesitation that Quick Compute has never failed me and instead of putting out fires they keep them from happening.  Quick Compute has been right beside me, advising me of the current regulations, what is needed to keep our data safe and secure and what would work best for the office.  Quick Compute's philosophy is to stop fires before they even start and in today’s medical field you need someone working side-by-side with you that takes stock in your business like it is their own.

Quick Compute staff are always forward thinking and keeping up with the trends of today’s IT world. Most importantly I like the fact that Holly and her team will tell me straight out if what I am asking them to do is within their scope and if for some strange reason it is not they help me find someone to complete the task in question or they research it out and we work together as a team to find the solution. This doesn’t happen very much in the Valley or in business today. I like honest hardworking people and Quick Compute is my one stop shop for IT support and knowledge.

Early on in 2009 Quick Compute designed an intranet system for us that allows me to meet the requirements of OSHA, HIPAA, Texas Workforce Commission and many other agencies by providing my team constant access to up-to-date policies, procedures and links to help them with their day to day work flow and much more. As I am also head of Human Resources this has reduced the number of interruptions to my day because the staff knows anything they need is on our intranet.

Monitoring the network and managing the backups, security and overall network health is such an important and vital part of the role Quick Compute plays here at our facility. Originally the doctor and I did not want to pay for the backup and security that Holly recommended we upgrade to for better protection but we remembered when a Microsoft update pushed to my computer went wrong and I was down for a week. During that week I could not do payroll, pay bills, access my passwords for all the accounts I have to keep up with, provider staff with specific HR information since everything was digital. The list goes on and on but the point of all this is if we would have listened to Holly earlier, that week would never have happened. As a result we followed their recommendations and when a similar issue occurred again Quick Compute had my back and had me up and running, 100% of my information back to its original settings and location.

Computers are a necessary evil and people are using them to attack not only the data you have in them but to destroy your reputation and may even cause so much damage you could lose everything you have worked so hard to make. I know this is a big leap of faith and a huge expense when you are looking at the bottom line but I can assure you that if you choose Quick Compute you will never regret it or be sorry for the decision.”